Privacy Policy | ALC Cooking

This privacy policy applies between you, the user of this website and ALC Cooking, the owner and provider of this website. ALC Cooking takes the privacy of your information very seriously. This privacy policy applies to our and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: Terms and Conditions

DATA COLLECTED

We may collect the following Data, which includes personal Data, from you:

Names
Date of birth
Gender
Contact information such as email addresses and telephone numbers;
IP address (automatically collected)
Web browser type and version (automatically collected);
In each case, in accordance with this privacy policy.

HOW WE COLLECT YOUR DATA

We collect the data in the following ways.

Data is given to us by you.
Data is collected automatically.

DATA THAT IS GIVEN TO US BY YOU

ALC Cooking will collect your data in a number of ways, for example:

When you contact us through the website, by telephone, post, email or through any other means.
When you register with us and set up an account to receive our products/services.
When you enter a competition or promotion through a social media channel.
When you make payments to us, through this website or otherwise.
When you elect to receive marketing communications from us.

In each case, in accordance with this privacy policy.

DATA THAT IS COLLECTED AUTOMATICALLY

To the extent that you access the Website, we will collect your Data automatically, for example:

We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

OUR USE OF DATA

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

Internal record keeping.
Improving our products/services.
Transmission by email of marketing materials that may be of interest to you.
Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

When you contact/register/book with us and set up an account/correspondence to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

WHO WE SHARE DATA WITH

We may share your Data with the following groups of people for the following reasons:

Our employees, agents and/or professional advisors – user information may be shared with employees, especially ones working with marketing so that they can send unique deals and offers, like near your birthday or a special event related to you.

In each case, in accordance with this privacy policy.

DATA SECURITY

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and username that is unique to you.
We store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect ant misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: alc.cooking@gmail.com

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.GetSafeOnline.org. Get Safe Online is supported by HM Government and leading businesses.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlines in this privacy policy or until you request that the Data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

YOUR RIGHTS

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing you Data), please contact us via our contact page, or email: alc.cooking@gmail.com

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at www.ico.org.uk.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s ‘Terms of Service’.

LINKS

When you click on links on our store/website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our ‘Terms & Conditions’.

AGE OF CONSENT

By using this site, you represent that you are at least the age majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, or the company is renamed or consolidated your information may be transferred to the new owners so that we may continue to sell products to you.

Please take a look at our Cookie Policy page in regards to cookie use.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us via the ‘Contact’ page.

alc.cooking@gmail.com